Launched in 2021, L&G’s ONIX digital quote, apply and renewal platform represented a first in the market, offering self-service for all Group Life and Income Protection policies covering from three individuals with no maximum, including a 3-year unit rate guarantee.
L&G’s Group Protection business today reports 16% growth in overall application volumes in 2025, together with a continuing increase in online renewals - 144% on the previous year - as the in-force portfolio continues to grow.
Regarding SME growth via ONIX, four in five new policies written in 2025 covered fewer than 250 individuals.
In terms of ONIX’s performance, 2025 also saw submitted new business quote volumes up by 2%, Life Assurance new business Annual Premium Equivalent (APE) up by 5%, and Group Income Protection new business APE up by 8%.
Intermediaries can now also obtain online new business quotes through ONIX, for Limited Liability Partnership (LLP) members and Equity Partners. LLP members and Equity Partners may be included in the same quote as their employees or quoted on a standalone basis. This follows a move by L&G earlier last year to merge its partner policy terms with its employee policy terms, allowing for combined policies.
"ONIX is helping to set a new industry benchmark; streamlining efficiencies throughout the entire customer journey, from initial quotation to renewing the business at the press of a button," Colin Fitzgerald, distribution director, Group Protection at L&G, said. "We are particularly pleased to see how the intermediaries we work closely with are making the most of our ONIX renewal functionality with a massive increase of 144% year over year.
"L&G will continue to promote this user-friendly renewal functionality to bring long-term efficiencies to more of our customers through digital processing, while continuing to enhance new business scope with Limited Liability Partnerships (LLP), and to allow for dividend income to also be considered for cover."
