"This launch is all about empowering our partners to ensure they can seamlessly and digitally protect every single one of their customers when they don’t have time to do it themselves."
- Emma Green, Distribution Director at Paymentshield
Paymentshield’s full referral proposition has been developed for advisers who don’t have time or General Insurance (GI) permissions but still want to ensure their customers receive insurance quotes to protect their homes. Advisers will be able to either refer customers to Paymentshield’s in-house insurance specialists to receive advice or provide instant automated quotes to customers via email or text.
Automated quotes, which are available for both Paymentshield’s Home & Landlord Insurance, also enable customers who’ve begun an online journey to still speak to a member of its referral team at any point if and when they need advice.
Advisers are also able to track referrals via a new user interface, separating both telephone and online referrals into key milestones – i.e. for phone referrals, users will see call arranged, customer contacted, customer quoted, and final outcome.
This proposition will be supported by Paymentshield’s Refer & Protect business development team, which will support firms that could benefit from embedding referrals within its business.
“The launch of Refer & Protect is the latest addition to the range of support and technology we provide to the intermediary market. With Consumer Duty having brought the need to avoid foreseeable harm to the fore, many advisers and distributors are focusing more on GI and ensuring it’s offered in a way that enhances the customer experience,” explained Emma Green, Distribution Director at Paymentshield.
She said: “Our new automated quote and integration capacities mean we now have an array of options that can help advisers efficiently accommodate their customers’ insurance needs and preferences whilst also growing their business.
“This launch is all about empowering our partners to ensure they can seamlessly and digitally protect every single one of their customers when they don’t have time to do it themselves. While, to maximise conversion, we would always encourage a telephone referral over online, we recognise that sometimes clients don’t want to speak to someone over the phone and would prefer to finalise in their own time, confident that it’s a quality policy,” Emma concluded.
