The FCA will review firms’ customer service and delivery and how they oversee third parties that handle claims.

The FCA will make further changes to its insurance rules and cut unnecessary requirements next year.

PMI-funded admissions rose 17% from pre-pandemic levels, increasing from 290,000 in H1 2019 to 338,000 in H1 2025.

The guide provides actionable direction on translating regulatory principles into practice.

16% were forced to cancel insurance protection policies to cover an unexpected cost.

Mark Stephenson, CEO at Reframe Cancer, explores what the insurance industry needs to do more of in 2026 as cancer numbers and claim numbers rise, especially amongst younger people.

Using credit to pay for insurance continues to gain popularity and nearly half value the ability to pay monthly.

47% of UK adults would prefer advice rather than buying home insurance alone.

18% of UK adults start but do not complete the protection insurance process, rising to 25% among under-35s, according to new AMI findings.

Karen has worked in the Lloyd’s and London markets for over 30 years with specific expertise in regulation, corporate governance and change management.