"The decision to move to the cloud was driven by a commitment to innovation and customer and broker-centricity. "
- Gary Mason, Chief Operating Officer Delivery Director at RSA Insurance
ClaimCenter on Guidewire Cloud provides RSA Insurance with a claims management solution, integrated into a scalable and secure cloud environment. Product lines are being added in a phased approach to ensure a smooth transition, with minimal disruption.
Today, RSA Insurance announced that the first product line is accessible via the portal: commercial property, giving brokers access to make and track claims online. Additional lines of business will be added throughout the remainder of 2024 and into early 2025.
Features of the new portal include a streamlined First Notification of Loss (FNOL) process which makes journeys faster and often removes the need to speak with claims handlers; Live Chat support with the option to switch to a phone call with the same handler; analytics triage tools; smoother settlements because relevant information will be captured upfront; automated communications with all parties kept informed without the need for manual follow-ups.
“The decision to move to the cloud was driven by a commitment to innovation and customer and broker-centricity. Our goal was to enhance our claims capabilities, delivering an improved service to our customers and brokers,” explained Gary Mason, Chief Operating Officer Delivery Director at RSA Insurance.
He said: “ClaimCenter on Guidewire Cloud allows us to be far more agile, responsive, and efficient in our operations.”
John Chasty, Director of Customer Success at Guidewire, added: “We’re proud to partner with RSA in this groundbreaking initiative. Guideware Cloud is designed to empower insurers with the tools they need to thrive in a digital-first world.
“In an era marked by rapid technological advancements, RSA has set a new industry standard by becoming the first UK insurer to implement Guidewire Cloud,” he concluded.
