"Our upgraded version with FICO is already paying for itself and will continue to drive value for years to come."
- Annabel Simmons, head of healthcare programs at Vitality
Vitality has partnered with FICO® to make data-driven decisions based on real-time insights, reducing the need for manual intervention. Adopting a cloud-based microservices architecture that integrates across various services, the provider can now offer customers tailored journeys with full traceability of decisions made.
Furthermore, Vitality is using the FICO Business Outcome Simulator to preview the outcomes of rule changes in real-time. This has been crucial in understanding the impact that rule and operational changes will have on all aspects of the business.
Annabel Simmons, head of healthcare programs at Vitality, said, “We understand that no two patients are the same. Some members prefer a no-nonsense, straightforward, and self-managed approach to healthcare, while others require more handholding and empathy. We wanted to offer personalised healthcare journeys that cater to these individual preferences.
“Upgrading our system wasn’t just about moving to the cloud – it was about unlocking the potential for growth by allowing our teams to focus on what they do best: providing excellent healthcare services and improving patient outcomes. We realised we were limiting our possibilities by staying with our old system.”
“By focusing on personalisation, automation, and operational efficiency, Vitality is building a future-proof system that meets the diverse needs of its members while driving sustainable growth,” added Nikhil Behl, president of software at FICO.
