""Protection is like any other purchase in that customers want a quick and slick service.""
- Dougy Grant, Aegon UK
The service available through the existing online services is easy to use, secure and above all quicker.
Dougy Grant, Protection Director at Aegon UK, said:
“We’re delighted to speed up the overall application process, but the time savings our new digital document service provide is just the start of the journey.
“Protection is like any other purchase in that customers want a quick and slick service. When it comes to getting clients on risk, there’s an acknowledgement that as an industry we need to make the process quicker. Too often clients and their advisers are rightly left frustrated by delays. Technology has a huge part to play in correcting that and delivering decisions much more quickly.
“While this is only the first stage of our investment into digital transformation, it’s a really important step. We’re committed to investing in a simpler, faster more engaging experience to get more families and businesses protected quicker.”
