Last month, representatives from the Financial Conduct Authority (FCA) and Financial Ombudsman Service (FOS) joined claimants and industry experts at the Chartered Insurance...

According to the Chartered Insurance Institute (CII), many firms would benefit from assistance to better understand the characteristics of vulnerability and identify vulnerable...

Today, MorganAsh has launched a new customer portal branded ‘It’s Who I Am’ designed to give customers confidence when disclosing potential vulnerabilities to firms.

Yesterday, The Guardian reported that a 92-year-old with dementia was told by the Department for Work & Pensions (DWP) to repay £7k in disability allowance –...

The Right Mortgage and Protection Network has launched its Vulnerability Hub, built to address the difficulties vulnerable consumers have when interacting with financial services.