According to the Chartered Insurance Institute (CII), many firms would benefit from assistance to better understand the characteristics of vulnerability and identify vulnerable...

Today, MorganAsh has launched a new customer portal branded ‘It’s Who I Am’ designed to give customers confidence when disclosing potential vulnerabilities to firms.

Yesterday, The Guardian reported that a 92-year-old with dementia was told by the Department for Work & Pensions (DWP) to repay £7k in disability allowance –...

The Right Mortgage and Protection Network has launched its Vulnerability Hub, built to address the difficulties vulnerable consumers have when interacting with financial services.