Aspen announces DWF as global claims partner

Aspen has announced that the global provider of integrated legal and business services, DWF, has agreed to become its global claims partner as part of an outsourcing contract.

Related topics:  Aspen,  partnership
Protection Reporter
17th August 2023
Aspen announces DWF as global claims partner
"We're delighted to be working with Aspen to help them manage a proportion of their claims across a number of business classes."
- Paul Cowen, head of claims management and adjusting at DWF

This agreement creates a strategic partnership focused on portfolio management via an end-to-end claim and litigation servicing model enabled by DWF’s team of global and multi-class technical claims specialists and data first solutions/processes.

DWF’s appointment follows a successful selection process and proof of concept phase lasting over six months, with teams in the US and UK collaborating with Aspen to support a differentiating servicing model that supports it’s growth.

This partnership is set to deliver good customer outcomes via an integrated servicing & litigation management service that connects the complementary structure, specialists, and operations; aligned brand, values and culture that supports the integration of the two companies and the claims service management vision & proposition; collaborative solutions to overcome shared challenges and opportunities regarding digital and data enablers, talent & skill development, mentoring & education.

DWF and Aspen have initiated plans to fully integrate the claims teams and respective operating systems to deliver a seamless and consistent service to our partners and clients.

Commenting on this partnership, Paul Cowen, head of claims management and adjusting at DWF, has said:

“The selection of DWF as a partner is a testament to the work of our global claims experts, the breadth of our expertise across multiple lines of business and our global footprint. We operate as a seamless global team on a single global platform, which offers Aspen additional value, flexibility and depth in alignment with their operating model and growth plans."

Lee Elliston, COO of group claims at Aspen, added:

"In DWF, we are pleased to have selected a claims management partner that shares our vision and values to deliver service quality and operational excellence, to advance our claims proposition for our clients, through portfolio management, technical talent and skills, and integrated digital solutions.”

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