"I am delighted that we are offering faster processing of SME renewals and that advisers can now have in-the-moment views of their clients."
Aviva has enhanced its Aviva Group Protection Online (AGPOL) platform, allowing intermediaries to self-serve renewals for group protection policies up to 250 people.
This update reduces the average time it takes to renew a policy from up to five days to around 30 minutes.
The renewal process is now completed within a new section in AGPOL called policy maintenance. Intermediaries can see all the Aviva schemes they have on risk with 3-250 lives, which schemes are due for renewal and which renewals are in progress.
An improved search functionality means intermediaries can search for clients by almost anything, such as policy number, company name or scheme anniversary date. The account will lock once the renewal process has started so the intermediary will become the only user who can update the process. Users can save their progress during the renewal if they need to get more member data and come back to process the renewal at another time.
For updating policy members, there’s the option to add or remove them manually if there are fewer than 20 members. For schemes with more than 20 members, intermediaries can use a drag and drop Excel template.
In the majority of cases advisers will now receive their renewal documentation via email within 30 minutes of setting up a renewal.
In addition, access to AGPOL has changed - intermediaries will login or register for the adviser site to generate quotes and renew policies, benefitting from single sign on access and being able to serve clients with other Aviva products from one place, if appropriate.
Jason Ellis, distribution director for group protection at Aviva, said: “I am delighted that we are offering faster processing of SME renewals and that advisers can now have in-the-moment views of their clients.
“The changes are part of our broader ambition to be the easiest group protection insurer for advisers to work with.”
