The tool aims to make it easier for policyholders to ask questions, manage cover and access information at any time, while continuing to offer full access to human advisers.
Eleos Life says the voice agent draws its responses directly from policy documents so users can receive clear and accurate information about their cover. Customers can use it to get answers to general questions, update policy details, cancel policies, request claims information or share feedback. The system can also make outbound calls to prospective customers to help them understand their options.
The insurer stresses that the AI voice agent is an addition to, not a replacement for, its human support teams. Customers who prefer speaking to a person can still contact Eleos by phone, email or WhatsApp.
The launch follows Eleos Life’s earlier investment in AI-driven support tools, including Theea, a chatbot that guides users through insurance applications and helps with personalised coverage calculations. The new voice agent is intended to offer an accessible alternative for those who may find it difficult to read online content or write emails.
"We're committed to making protection simple, accessible, and always available," said Kiruba Shankar Eswaran, CEO of Eleos Life. "Our voice agent extends this mission by giving customers the support they need, exactly when they need it—whether that's at midnight or mid-afternoon. We're removing barriers to access and empowering our customers to manage their protection with confidence.”
