"HSBC Life UK is achieving strong growth in the protection market and understands that working to deliver an even better service is essential in achieving both our goals and those of our partners and their customers."
- Richard Waters, head of protection distribution at HSBC Life UK
HSBC Life (UK) has launched its new protection adviser support team and appointed three new members to its business development manager (BDM) team to improve national reach.
Advisers will now receive faster replies via phone or email from HSBC Life’s specialist team on applications in progress, underwriting, commission, policy updates, and system support.
Last year, HSBC Life UK averaged 19 days for settling life claims - which reduced to 13 days in Q1 2025 following the introduction of a digital medical report provider - with 67% of claimants receiving a decision within 24 hours.
For Critical Illness (CI) claims, the average turnaround time was 41 days in 2024 - reducing to 32 days in Q1 2025.
“HSBC Life UK is achieving strong growth in the protection market and understands that working to deliver an even better service is essential in achieving both our goals and those of our partners and their customers,” explained Richard Waters, head of protection distribution at HSBC Life UK (pictured).
“We are a fast-growing business and want to reinforce this expansion with an increased BDM team, and through the launch of our protection adviser support team, which aims to ensure that advisers can access efficient and expert support quickly when they need it,” he added.
