"Kelly [Phillips]’s wealth of knowledge and business quality focus is another step in supporting our members who are looking for help and guidance post-Consumer Duty on how to demonstrate quality advice, fair value, and deliver even better customer outcomes."
- Emma Vaughan, head of protection and health solutions at SimplyBiz
Kelly Phillips holds over 5 years of experience in the industry, having served as debt recovery officer at Legal & General, and sales quality protection consultant at AIG Life before her promotion to sales quality account manager in 2019.
Commenting on the appointment, Emma Vaughan, head of protection and health solutions at SimplyBiz, has said:
“At a pivotal time for the protection market, when the spotlight is on providers to demonstrate fair value and for advisory firms to comply with additional compliance, there has never been a bigger focus on business quality. At SimplyBiz we are at the forefront of providing market-leading support and service to our members and this is why I’m delighted to have brought Kelly Phillips on board as our new Business Development and Quality Manager.
“Kelly brings with her a wealth of experience from her time at AIG and L&G, where she spearheaded the business quality teams. Kelly is a fantastic addition to the already award-winning protection team and will be a fantastic asset to our member firms.”
Kelly Phillips, business development and quality manager at SimplyBiz, added:
“I am very excited to have joined SimplyBiz at such a pivotal time. Having worked at AIG and Legal & General for over five years, it is great to be working with a distributor and making a real difference for SimplyBiz members. I am extremely passionate about business quality, so working to further develop this proposition at SimplyBiz is something to which I’m really looking forward.”
