"Continuing to enhance and streamline our processes and platforms is a core priority for us."
- Julie Godley, Director of Intermediary for Retail Protection at L&G Retail
Following updates made earlier this year to the ‘Protection Dashboard’ and ‘Existing Business Agent Hub’ (EBAH) elements of OLP Connect, Legal & General (L&G) launched a new version of the ‘Manage Application’ feature on the 28th July 2024. This new feature has been merged with the ‘Application Summary’ tab to improve efficiency.
‘Manage Application’ allows advisers to track each application to completion with a 360° view of the underwriting process. Likewise, this update provides simplified navigation to product selection, addresses, and customer history; advisers can edit application details and provide clear status updates.
L&G is set to announce further enhancements to OLP Connect, including additional functionality and design updates.
“It’s fantastic to be launching further updates to our OLP Connect protection adviser dashboard system. We’ve taken the time to listen to adviser feedback and look at how we can streamline and improve their experience with our platform,” explained Julie Godley, Director of Intermediary for Retail Protection at L&G Retail.
She said: “We understand the importance of providing systems that are easy to use, to allow you to protect customers as soon as possible. The key aim of the updates is to remove complexity and provide advisers with an intuitive, easy-to-use platform which improves efficiency with customer applications and policy journeys.
“Continuing to enhance and streamline our processes and platforms is a core priority for us, both to aid our intermediary partners with their businesses and to ensure better customer experiences & outcomes,” Julie concluded.
