The Paymentshield award winners were:
Andy Murphy - Team Leader of the Year
Laila Al-Rekabe - Highly commended for Support Person of the Year
Sarah Hilton - Highly Commended for Agent of the Year.
Now in their seventh year the awards organised by CallNorthWest, part of the University of Central Lancashire, celebrate excellence and best practice in the sector within the North West. The awards highlight the growing importance of the call and contact centre sector to the region’s economy. There are 700 centres based in the North West, employing over 5% of the workforce and growing at a rate of 7% pa. The night was dedicated to recognising the exceptional talent that lie within the region’s call and contact centres and to promote this growing sector as a career of choice.
Tim Johnson, CEO of Paymentshield, said:
“These awards and commendations are richly deserved. Paymentshield really prides itself on providing quality customer service delivered by employees who are dedicated to helping customers whatever the issue. We invest heavily in training and professional development which enables us to deliver on our promise to customers and these awards are testament to that.”
