Tim Johnson, chief executive of Paymentshield commented:
“For a long while our offline Inertia system received positive feedback and won awards year after year. However, more recently broker feedback indicated that there were areas within the system where we could improve. We took this feedback on board and began implementing a series of changes thatstarted last year.
“We strongly believe the best way for consumers to buy insurance is via a broker or adviser who can offer them independent advice. Therefore, we want to ensure our loyal intermediaries find it as easy as possible to obtain quality products at competitive prices. This year with the introduction of a new panel of insurers our online quote system will really come into its own and we are really looking forward to seeing how brokers respond to it.”
From the 2nd of April Paymentshield are increasing the contents sum insured on their current home insurance product for both new and existing customers as well as introducing a single stage complaints process so should things go wrong resolutions can be found in the quickest possible timescale. A number of further enhancements to their products will be unveiled later this year.
As well as the upgrades to the online services, telephone and face-to-face support will continue to be available for intermediaries wanting to grow their business and increase their earnings through GI sales.
