"From day one, their strategic thinking and openness to new ways of working have helped shape our roadmap and accelerate product delivery."
- Lethabo Motsoaledi, chief technology officer at Voyc
AI-powered conversation intelligence and compliance monitoring platform Voyc enables near real-time feedback to agents, helping staff respond to queries more efficiently. It also alerts them to potential customer vulnerability.
By transcribing customer call data, Voyc provides insight into why customers have opted to purchase Life Insurance. This insight allows Reassured to improve its engagement strategies, adapt communications, and make continuous process enhancements.
“Technology such as AI can deliver transformative benefits for our customers, which is why Reassured continues to invest heavily in this area," explained Mark Townsend, CEO of Reassured (pictured).
He said: “We’re already receiving invaluable insights into our processes, which are enabling us to constantly improve the customer experience, while delivering tremendous operational efficiencies for our business.”
Lethabo Motsoaledi, chief technology officer at Voyc, added: “Working with Reassured has been a fantastic experience as the team we’re collaborating with brings clarity, intent, and momentum to everything they do. From day one, their strategic thinking and openness to new ways of working have helped shape our roadmap and accelerate product delivery.”
