"We want to help people navigate the care sector with ease and confidence and ensure they have the right tools available to support them through what is likely an already challenging time."
- Bernie Hickman, CEO of Legal & General Retail
This free service will be included across the majority of its products as standard, providing policyholders and their immediate families instant access to tailored support and later-life care experts.
According to the National Office for Statistics, approximately 2.5% of adults aged over 65 live in residential care homes across England and Wales. However, this number is likely to increase in the future with the UK’s ageing population.
Age UK found that, on average, it costs £800 per week for a single place in a care home and £1,078 per week for a nursing home. To help customers navigate these challenges, Legal & General’s care concierge provides expert, impartial guidance to help people understand, find and fund care, alongside additional support with later-life housing options and legal matters.
care concierge is available to all annuity, lifetime mortgage, workplace pension and group protection customers. Customers with a retail protection policy starting on the 20th July 2023 can also access the service via the dedicated phone line or a digital platform – which is accessible out of hours.
Commenting on the announcement, Bernie Hickman, CEO of Legal & General Retail, has said:
“We originally launched the first-of-its-kind care concierge service in 2021, but with two-thirds of adults in the UK having provided unpaid care for a loved one, which can have a real impact on their financial futures, we have made it available to customers across our retail products.
“Our nation’s ageing population will see the number of over 85s in the UK double by 2041. With 47% of older people in residential care in England self-funding, the responsibility of paying for and providing later-life care is falling to families who are also facing an increasingly complex care system.
“We want to help people navigate the care sector with ease and confidence and ensure they have the right tools available to support them through what is likely an already challenging time. We encourage advisers to discuss this benefit with clients as part of their financial planning conversations, to help them work towards a brighter financial future for them and their loved ones.”
