Smartr365 enhances protection platform

Smartr365 has announced the enhancement of its platform, designed to improve the experience of advisers generating protection packages for clients.

Related topics:  New features,  Smartr365
Tabitha Lambie | Editor, Protection Reporter
31st October 2023
Portal Technology
"We are passionate about digitising the mortgage market more widely, and today’s changes are a testament to this commitment."
- Thora Kehoe, Chief Product Officer at Smartr365

As of today, Smartr365 will allow users to add multiple benefits within a policy (synching them directly with iPipeline’s SolutionBuilder), choose a streamlined protection-focused Fact Find view, and move seamlessly between documenting client needs and sourcing protection quotes.

These enhancements have been introduced to support the industry's focus on customer outcomes established by the Financial Conduct Authority’s (FCA) Consumer Duty. Smartr365’s latest enhancements of its protection offering have been built with this in mind, helping advisers easily understand, record, and support the needs of their clients. By seamlessly handling the documentation of compliance and administrative tasks, Smartr365 also allows advisers more time for client communication.

Commenting on these enhancements, Thora Kehoe, Chief Product Officer at Smartr365, has said:

“The ongoing Cost-of-Living Crisis has left many in a compromised financial situation, highlighting the importance of having comprehensive protection packages in place. The value of residential mortgages in arrears jumped to a seven-year high in Q2, according to the Bank of England. Elsewhere individuals continue to borrow growing amounts in consumer credit.

“Although protection is often one of the first expenses to be cut in challenging times such as this, it really can be a lifeline when in a difficult financial situation, particularly with an asset as significant and valuable as a property.

“We designed and built these latest features in order to help brokers introduce higher standards of consumer protection. We are passionate about digitising the mortgage market more widely, and today’s changes are a testament to this commitment.”

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