"The Exeter’s relationship with iGPR further underlines our commitment to providing advisers and their customers with an exceptional experience."
- Toby Bainbridge, head of insurance solutions at The Exeter
The Exeter has integrated with redaction and medical reporting software provider iGPR’s digital platform for better access to medical information, reducing turnaround times and improving the overall protection application journey.
For GP surgeries already using the iGPR system, medical report requests will now be issued electronically. This should significantly speed up the process of gathering relevant medical information as well as minimise the risk of lost documents and human error.
The iGPR system enables reports to be encrypted and issued securely in line with NHS standards, while automatically redacting sensitive information or third-party references the insurer doesn’t need to see.
Advisers can log into the platform and track the status of medical reports, offering greater visibility on completion times and enabling clearer communication with customers.
“We aim to provide as many applicants as possible with an immediate underwriting decision, however this isn’t always possible.
“In those instances where further information is required, it’s important that any request is completed in the most efficient way for the GP surgery, and that the information is received in a secure manner,” explained Toby Bainbridge, head of insurance solutions at The Exeter.
Claire Reeves, co-founder of iGPR, added: “We’re excited to work with The Exeter to accelerate and secure medical reporting through our digital platform.
“This collaboration not only improves underwriting efficiency but also sets the stage for our new ‘Smart Claims’ function, which is set to significantly reduce claims turnaround times. Together, we’re helping to drive a faster, more transparent experience for patients, advisers, and insurers.”
