"We recognise that [the Consumer Duty Hub] is a key benefit of being one of our member firms and have a strong commitment to delivering quality in this area for all."
- Ben Allen, compliance director at The Right Mortgage & Protection Network
The Hub now hosts a range of additional resources, sale aids, and pre-approved marketing templates which can easily be downloaded, and personalised with individual firm’s brand colours, logos, and contact details.
These resources will sit alongside a welcome pack for clients, a ‘Have you got the cover you need?’ pack for protection and insurance, an insurance declaration form, an anniversary statement sale aids template, annual review email templates, various promotional videos, social media posts, and one-page product guides.
Likewise, the Hub includes FAQs on the Consumer Duty, an adviser toolkit, and templated documents covering a range of products and services. The Right Mortgage has also introduced a number of Consumer Duty implementation policy changes to ensure all member firms are consistently delivering good consumer outcomes.
Commenting on these additions, Ben Allen, compliance director at The Right Mortgage & Protection Network, has said:
“We’re asking all members to ensure they continue to take Consumer Duty seriously and to integrate these new requirements into their existing process, and they are able to evidence the changes they are making, and how it helps them comply with the new rules.
“The Consumer Duty has been a journey, and even with the passing of a deadline, there is a continued focus on what the regulator wants us all to achieve, namely putting customers at the heart of our business and working to achieve good customer outcomes.
“We’ll therefore continue to support and collaborate with member firms, providing them with more resources, sales aids, and templates to ensure they are fully up to speed and evidencing how they are meeting these outcomes, and how they are ensuring their clients are seeing the positives of this new approach.”