"Individual protection remains a vital support for people and can make an enormous difference at what is often the most difficult moment in someone’s life."
- Claire Curley, head of claims retail protection at Zurich UK
Last year, Zurich UK paid 99.8% (3,482) of Life Insurance claims, equating to £220.2mn. It also paid £109.7mn (1,352) in Critical Illness (CI) claims, representing a payout rate of 90% with cancer, cardiovascular, and cerebrovascular as the most common causes for claims.
Zurich UK paid £23.5mn in Terminal Illness claims, representing a payout rate of 90% (199).
95.8% (395) of Income Protection (IP) claims received a payout in 2024, equating £4.8mn. Mental health, neurological disorders/neurotrauma, and musculoskeletal-related claims were the most common.
Zurich UK paid £1.7mn in multi-fracture cover claims, representing a payout rate of 96% (404). Knee ligament tears, and lower leg/ankle fractures were the most causes of claims.
It also paid over 96% (75) of children’s cover claims, with cancer and cardiovascular as the most common causes for claims.
Claire Curley, head of claims retail protection at Zurich UK, explained that these figures show that “at the moment of truth, we’re here for our customers and their families during challenging times.
“Individual protection remains a vital support for people and can make an enormous difference at what is often the most difficult moment in someone’s life. We’re proud to be standing by our customers when they need us most.”
