95.6% of insurance customers feel fairly treated, but claims and renewals see the most negative feedback, Smart Money People’s Q3 2026 report has found.

Naomi Jeffs, head of claims at Waddle Insurance, explains why a claim being accepted is only half the story for intermediaries, and how they can remain the central...

Digital Manage Trust and Death Claims Notifications are available through Aviva Connect and the ALPS tracking service.

The stories form part of an industry-wide project on the income protection claims journey, with the IPTF announcing a follow-up series set to be released next...

The insurer accepted 91% of all life, terminal illness and critical illness claims in 2025.

The new partnership will see Swiss Re’s Promise XP deployed across VitalityLife’s term life and whole of life business.

LV= paid out 95% of claims across life insurance, critical illness and income protection in 2025.

VitalityLife paid £105m in life cover, £42m in serious illness cover, and £1.8m in income protection.

Only 17% of men are aware of prostate cancer symptoms, Aviva finds.

Shepherds Friendly accepted 97% of income protection claims in 2025.