Ian Smart, Head of Product and Technical Development said:
“Achieving the maximum rating for the second year running is a huge achievement and a reflection of our continuing work to ensure Bright Grey’s products meet our customers’ changing needs and expectations.
“However, the element of our product that is designed to look after the non-financial needs of someone who suffers a critical illness, our Helping Hand service isn’t really fully evaluated. Helping Hand really differentiates our product from the rest of the market and in that respect maybe Defaqto should introduce ‘5 star+’ ratings.”
