"The death of a loved one is an immensely challenging and uncertain time, which is why we’re committed to making the claims process as efficient and transparent as possible."
- James Shattock, managing director of UK protection at L&G
Legal & General (L&G) has digitalised its claims submission process for single and over 50s life plans with its new customer-facing claims portal for third-party claimants, including beneficiaries, trustees, and estate executors.
It now offers a fully digital journey for all retail protection claims.
“The death of a loved one is an immensely challenging and uncertain time, which is why we’re committed to making the claims process as efficient and transparent as possible.
“It’s so important for people to have the flexibility to navigate the often difficult claim journey in the way they want to, at a time that suits them,” explained James Shattock, managing director of UK protection at L&G.
The claims portal has been designed to streamline the process for third-party claimants with faster turnaround times and improved transparency throughout the claims journey.
L&G’s upload capability ensures the secure and comprehensive submission of all claim details, including death certificates, claimant identification, and grant of probate. Claimants will also be able to track the progress of their claims.
“We’re proud to see how our digital claims offering has driven better customer outcomes, and the digitalisation of single and over 50s life claims will help improve the experience of many third-party claimants throughout the claims process,” James concluded.
