"My previous experience gave me the opportunity to understand the protection industry from multiple perspectives and shaped how I think about operations, people, and the customer journey."
- Claire Smith, Head of Distribution Operations, Beagle Street at OneFamily
Prior to this appointment, Claire Smith served as Individual Protection Operations Manager for Underwriting, Claims & Customer Services at Aviva. In the past, she’s also worked as Operations Manager for Underwriting & Claims at AIG Life following several promotions from Sales Development Consultant, Service Delivery Quotation Administrator at Partnership, and Sales Development Consultant Team Leader at Abbey for Intermediaries.
In her new role, Claire will play a key part in shaping how OneFamily engages with intermediaries, supporting the Group’s growth in the protection space. Her expertise will enhance its ability to deliver a high-quality service to advisers and their customers.
“I’m looking forward to stepping into the Head of Distribution Operations role. My previous experience allowed me to understand the protection industry from multiple perspectives and shaped how I think about operations, people, and the customer journey,” she said.
Holly Ewing, Distribution Director at OneFamily, added: “Claire’s deep understanding of both intermediary sales and operations makes her an invaluable addition to the team. Her experience across multiple areas of protection will ensure that we continue to strengthen our support for intermediaries while delivering great outcomes for our customers.”
