"This collaboration is set to significantly impact the UK insurance market, to drive innovation and value for insurers."
- Gijsbert Cox, Head of Insurance in EMEA & APAC at Appian
At present, PwC supports over 4k insurance clients globally and understands the challenges posed by multiple, disparate systems – especially legacy platforms and complex regulatory processes. PwC says it brings expertise in Appian implementation and first-hand experience of operational benefits using Appian.
This alliance will enable PwC to offer services that streamline operations, enhance customer experiences, and boost efficiency for the insurance industry. It also enhances PwC’s role as a key partner to Appian.
PwC uses the Appian Platform & Connected Claims solution to manage its claims services. It also has an EMEA-based centre of excellence skilled in implementing the Appian suite and expertise in claims managed services, operational excellence, and digital transformation, providing a unique service to its insurance clients.
Through this platform, PwC says that it has successfully transformed several UK clients, including an insurer with a large run-off portfolio. PwC also helped this company modernise operations and improve customer service – this has enabled efficient claims handling through an integrated solution built on the Appian Platform.
“Our alliance with Appian represents a significant step in our mission to support insurers to be more agile, innovative, and competitive in today’s dynamic and global market. By combining our industry knowledge with Appian’s technology, we can deliver innovative solutions and outcomes that address the challenges faced by our clients in the insurance industry,” explained Michael Cook, Insurance Consulting Partner at PwC.
Gijsbert Cox, Head of Insurance in EMEA & APAC at Appian, added: “Our collaboration enables us to provide insurers with the expert services and technologies they need to innovate and stay competitive in a dynamic market.
“This collaboration is set to significantly impact the UK insurance market, to drive innovation and value for insurers, with potential relevance and application across Europe & US,” he concluded.
