"We understand conversations on health conditions can be sensitive and by improving our pre-sale journey we hope these conversations will become easier."
- Craig Paterson, chief underwriter at Royal London
These improvements offer a more flexible customer journey which will make it easier and faster for advisers to get indicative underwriting terms.
Although advisers can choose to select from the 60 most commonly disclosed medical conditions during their online journey, depending on individual client requirements, the new search function will allow advisers to look across 3,633 conditions before generating a decision.
The usage data will be collected to continually refine and improve the tool going forward.
Commenting on this improvement, Craig Paterson, chief underwriter at Royal London, has said:
“We are always looking at ways we can improve the underwriting service we offer advisers, and we believe this enhancement will mean they will be able to offer their clients a much clearer view of the likely underwriting decision, and any underwriting requirements that may be needed.”
