"Our MARS system is already helping firms to identify previously unknown consumer vulnerabilities – and changing the way firms manage these customers, as well as meeting the FCA’s Consumer Duty requirements."
- Andrew Gething, Managing Director at MorganAsh
MorganAsh, support services provider to the Financial Services & Utilities sectors, has announced the appointment of Johnny Timpson OBE as Chairman. This announcement accompanies the news of MorganAsh expanding its operations across all regulated sectors in hopes of helping firms better manage consumer vulnerability.
Johnny is a highly regarded industry advocate in both insurance and protection. He’s passionate about helping vulnerable consumers and hold numerous positions across the industry, including Financial Inclusion Commissioner and as a member of the FCA’s Financial Services Consumer Panel.
In recent years, Johnny has spoken extensively on the dangers associated with joint life policies for vulnerable consumers. During the ProtectX session at Protection Review 2022, He warned the industry that joint life policies have been contributing to both domestic and financial abuse.
READ MORE: Timpson warns of dangers associated with joint life policies
He has also advocated for the group for Autism, Insurance, Investment & Neurodiversity (GAIN), the Prime Minister’s Champion Group for Dementia Communities, British Insurance Brokers' Association (BIBA) Access To Insurance Committee and the Building Resilient Households Group. Additionally, he is one of the founding members for the Financial Resilience Taskforce, a Vocational Rehabilitation Association Expert Friend, Insurance Institute of London Diversity & Inclusion Committee Member, Age Irrelevance Ambassador and Grief Chat Ambassador.
Johnny will replace Jim Randal who’s been chairing MorganAsh since its inception in 2004. He’s delighted to join the team and believes their “proven track record of introducing innovation which combines technology and professional empathy is second to none.”
“The MARS vulnerability system is a major leap forward in supporting regulated firms – to help them better understand and focus on the needs and preferences of consumers, rather than simply sell individual products; it additionally aids financial services firms in meeting Consumer Duty’s vulnerability regulations,” he added.
Andrew Gething, Managing Director at MorganAsh, shared his excitement: “Johnny is widely recognised as an industry leader on consumer vulnerability – and we’re delighted he will be joining us.”
