The support services provider argues that the narrative around Consumer Duty should focus on "why you should", rather than "what happens if you don’t," as it...

Around three quarters of firms highlighted challenges with integrating, sourcing and connecting data as they look to demonstrate good customer outcomes under Consumer Duty, according...

The guide examines how to manage data relating to customers in vulnerable circumstances in compliance with the FCA's Consumer Duty.

The CII’s latest report reveals core principles relating to Consumer Duty and vulnerability management.

MorganAsh has unveiled a new round of enhancements to its MorganAsh Resilience System (MARS), introducing greater customisation, sector-specific configuration and improved integration...

The digital-first service addresses rising dormancy, compliance expectations and operational cost pressures across the financial sector.

Martin O’Connell, founder of The Protection Revolution, discusses whether an ‘informed choice’ is a good outcome and why advice must extend beyond product trivia and...

43% described a lack of necessary training or tools as the biggest blocker to protection advice.

Paula Steele, Director at John Lamb Hill Oldridge, discusses the essential components of financial security and how delivering these services requires time, expertise, and a level of...

Today, the British Insurance Brokers’ Association (BIBA) has called for larger commercial customers to be removed from the scope of the Financial Conduct Authority’s (FCA)...