According to new research conducted by Air, over 70% of older consumers aged 45+ aren’t aware of the Consumer Duty and almost 40% don’t understand the purpose of the...

MorganAsh has announced a new partnership with Investor in Customers to provide firms with detailed outcome reports to comply with Consumer Duty.

According to the latest research conducted by MetLife UK, over 40% of consumers see diverse products, providers, and services as an important indicator of ‘good value’,...

CIExpert today announced that L&G has joined its Insight Zone, turning the spotlight on the recent upgrade to its critical illness plan.

Two weeks after the Consumer Duty Alliance (CDA) launched, Legal & General has announced its membership. The insurer hopes to “share good practice in support of better client...

Considering the incoming Consumer Duty enforcement, MorganAsh has today announced a raft of new upgrades to its vulnerability tool for advisers.

An increased understanding of customers’ vulnerability required under Consumer Duty regulations could help to resolve challenges for new and existing life policies, according to...

In a letter to life insurance firms sent today, the Financial Conduct Authority reminded businesses of the 'higher expectations' for customer care it expects when the new rules come...

After many months of anticipation, the Consumer Duty rules finally landed at the tail-end of July to much fanfare and some initial disquiet on behalf of advisory firms, particularly...