The brand has been launched with a customer service focus with all call centres, based in the UK, open 7 days a week 24 hours a day with personal claims managers allocated to customers to help them through a claim process from beginning to end.
Together Mutual’s parents company is UIA who have been an industry player for over 123 years and as a mutual company Together Mutual is owned by its shareholders. The new brand has been launched with the promise to offer consumers a fair deal with their home contents policies.
Ian Cracknell, Chief Executive of Together, comments:
"Our recent research on the state of the nation’s customer service uncovered that customers have a traditional approach when it comes to service. To put it simply, UK customers like a friendly face and a good attitude and they like this type of service to be available to them when they most need it.
"This is why we are putting the customer firmly at the heart of everything we do, with a fresh approach to exceptional customer service. Our call centres, based in the UK, are open 7 days a week 24 hours a day and our personal claims managers are there to help the customer through a claim process from beginning to end."
