Mallett joins from the UK Space Agency and will further enhance the organisation’s senior focus on digital and technology alongside current Chief Operating Officer, John Bissell in a move that reflects the challenges the CII has faced in recent years and its ambitions for the future.
Mr Mallett will focus on providing a modern and progressive digital experience for CII and PFS members, customers, and staff.
Alan Vallance, Chief Executive of the CII, said: “Since arriving in August, I’ve had the opportunity to review how the CII serves its members and customers and it is clear there’s an opportunity for improvement. We are already in the process of transforming our customer and member experience, and Mat’s arrival, alongside our current COO, will sharpen our focus further, as part of our commitment to improving the way we deliver value for our members, learners and corporate customers.”
Interim Chief Executive of the PFS, Don MacIntyre, adds: “The PFS shares the ambition of the CII, to deliver an exceptional experience for our members and customers. I’m delighted to have Mat join the CII Group, bolstering the senior leadership and giving us the capacity to achieve our customer goals.”
Mathew Mallett said: “It’s an exciting time to be joining the CII and PFS. The rollout of a new relationship management system early next year will make a big difference to customer and member experiences, and a keen focus on serving our members and customers better needs to run through every aspect of our digital and technology development. I’m looking forward to working with colleagues to achieve that aim.”
