"We want our customers to use these services for prevention rather than cure."
- Richard Waters, Head of Protection Distribution at HSBC Life UK
As part of its ongoing commitment to providing peace of mind for customers, HSBC Life UK has expanded its Value-Added Benefits (VABs) to include policyholders’ partners – including spouses, civil partners & co-habiting partners.
The provider’s VABs currently consist of mental health services, unlimited 24/7 digital GP, second medical opinions, remote physiotherapy, and an annual health check. These benefits are available to HSBC Life UK’s existing & new protection customers who purchased their cover via intermediary distribution partners including price comparison sites.
Policyholders’ partners (and dependents under the age of 16) will now also have access to digital GP appointments and second medical opinions. Furthermore, dependents aged 16-23 years old will be eligible for mental health services alongside digital GP and second medical opinions.
Notably, although customers are only entitled to one health check each year, this can be used by either the policyholder or their partner.
“We understand the importance of staying at the forefront as a leading protection provider. That’s why we’re constantly evolving our protection proposition. We believe it’s important that our customers are able to maintain their wellbeing by knowing how to access and use these VABs,” said Richard Waters, Head of Protection Distribution at HSBC Life UK.
“As such, we distribute a reminder on the six-month anniversary of customer’s policies, and we include details of the benefits in their annual statements. We want our customers to use these services for prevention rather than cure,” he concluded.
