CII launches new online research community

The new Voices community is designed to gather practitioners' insights.

Related topics:  Launch,  CII
Lucy Whalen | Editorial Assistant, Protection Reporter
25th September 2026
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"By bringing the perspectives of hundreds of practitioners together, we can better represent the profession on the issues that matter most to the sector."
- Matthew Hill - CII

The Chartered Insurance Institute (CII) has launched Voices, a new online research community designed to provide a dedicated space for insurance and personal finance professionals to contribute to research informing thought leadership, advocacy and the future of the sector.

The CII says that the aim of the Voices community is to enable practitioners to share real-world insight so that the Institute’s engagement with policymakers, regulators and other stakeholders is grounded in the experience of professionals working across the sector.

The community will also support the CII Group’s development of standards, learning, products and member services. Members and non-members are welcome to join.

Participants will be invited to take part in short surveys and pulse polls, moderated discussions, topic deep-dives, focus groups and interviews. Involvement will be voluntary, with participants able to choose the activities most relevant to their interests, experience and availability.

In return, Voices members will receive early access to findings before they are published, a quarterly digest showing what the community is saying, and a personal record of their participation to help them track the research they have contributed to.

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The Voices community will also have opportunities to submit ideas and articles for The Journal and Personal Finance Professional and may be invited to attend thought leadership roundtables and panel discussions. Active participants will be entered into a monthly prize draw for a £50 voucher or the option of a charitable donation.

"Voices gives insurance and personal finance professionals a place to share their experience with the wider profession and inform our research, advocacy and engagement with decision-makers," Matthew Hill, chief executive of the CII, said.

"By bringing the perspectives of hundreds of practitioners together, we can better represent the profession on the issues that matter most to the sector."

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