Clare Dodd, general manager at Empathy, looks at how consumer expectations around bereavement support are shifting to value customer experience, especially among younger generations.

Cirencester Friendly has found that claims for musculoskeletal conditions, such as back and neck pain, rose to 44% in 2025.

Martin Milliner has been appointed to the role of chief claims transformation officer.

British Friendly reveals that it has paid 88.61% of claims and has reduced its average claims decision time.

Businesses urged to take immediate action on unresolved claims made through brokers.

Diagnostic tests and scans are the top reason for Private Medical Insurance (PMI) claims, while mental health remains a concern for younger people.

Legal & General (L&G) has today announced the launch of its new customer-facing claims portal for third-party claimants, including beneficiaries, trustees, and estate...

In 2024, Zurich UK paid over £360mn in Life Insurance, Terminal Illness, Critical Illness (CI), Income Protection (IP), children’s cover, and multi-fracture cover...

Vitality has reported its highest-ever annual payout in protection claims, totalling £142mn in 2024 - with results from its healthy living rewards programme showing engaged...

In 2024, Royal London paid over £751mn in Life Insurance, Terminal Illness, Whole of Life (WOL), Critical Illness (CI), and Income Protection (IP) claims.