18% of UK adults start but do not complete the protection insurance process, rising to 25% among under-35s, according to new AMI findings.

Karen has worked in the Lloyd’s and London markets for over 30 years with specific expertise in regulation, corporate governance and change management.

Protection providers expressed support for the report’s emphasis on prevention, early intervention, and rapid rehabilitation in the workplace.

Laura will be responsible for driving enhancements in both operations and customer journeys.